Spinz Casino Privacy Policy

At Spinz Casino, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at spinz.com. We operate under the laws of Malta and comply with applicable data protection legislation, including the General Data Protection Regulation (GDPR). By using our platform, you acknowledge that you have read and understood this policy. If you have any questions, please contact our Data Protection Officer at dpo@spinz.com.

Who We Are

Spinz Casino is operated by Granturo Malta Limited (registration number C107733), with its registered office at Tower Business Centre, Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta. We are licensed and regulated by the Malta Gaming Authority (MGA) under licence MGA/B2C/1079/2025, issued on 10 September 2025. Spinz Casino is part of the Wildz Group, which also includes sister brands Wildz, Caxino, Wheelz, and Tuplaus. As the data controller, we are responsible for your personal information and how it is handled across our services.

Information We Collect

When you register and use our Spinz online casino, we may collect a range of personal information about you. This information is necessary for us to provide our services, comply with our legal obligations, and ensure a safe gambling environment.

Registration and Account Data

• Full name, date of birth, and nationality
• Email address, phone number, and home address
• Username, password, and account preferences
• Payment details including card numbers and e-wallet information

Identity Verification and KYC Data

• Government-issued identification documents (passport, driver's licence)
• Proof of address (utility bills, bank statements)
• Source of funds documentation when required
• Enhanced KYC documents when your cumulative transactions exceed €2,000

Technical and Usage Data

• IP address, browser type, and device information
• Login timestamps and session data
• Game activity, wagering history, and transaction records
• Cookies and tracking technologies (see our Cookie section below)

How We Use Your Information

At Spinz Casino, we use the data we collect for specific and lawful purposes. We do not sell your personal data to third parties. The ways in which we process your information include:

• Creating and managing your player account
• Processing deposits and withdrawals via methods such as VISA, MasterCard, Neteller, Skrill, Apple Pay, Google Pay, MiFinity, bank transfer, and Paysafecard
• Verifying your identity as required under our MGA licence and anti-money laundering regulations
• Delivering bonuses, promotions, and loyalty programme rewards, including cashback and weekly offers
• Providing 24/7 customer support via live chat and email at support@spinz.com
• Complying with our responsible gambling obligations
• Detecting and preventing fraud, cheating, and other unlawful activity
• Sending you relevant communications, where you have opted in
• Improving our platform and services based on your usage patterns

Legal Basis for Processing

We at Spinz Casino process your personal data on the following legal grounds:

• Contractual necessity: We need your data to fulfil our obligations under your account agreement
• Legal obligation: We are required to process certain data to comply with MGA regulations, AML laws, and tax requirements
• Legitimate interests: We process data to protect the security of our platform and improve our services
• Consent: Where applicable, we rely on your explicit consent, which you may withdraw at any time

Cookies and Tracking Technologies

Our Spinz Casino website uses cookies and similar technologies to enhance your experience, analyse traffic, and deliver personalised content. These include essential cookies necessary for the platform to function, as well as analytical and marketing cookies. You can manage your cookie preferences through our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our services.

Sharing Your Data

We may share your personal information with selected third parties where it is necessary to provide our services or meet our legal obligations. These include:

• Payment processors and financial institutions handling your transactions
• Identity verification and KYC service providers
• Game software providers such as Play'n GO, NetEnt, Pragmatic Play, Evolution, and others
• Regulatory authorities including the Malta Gaming Authority
• Our ADR provider, eCOGRA, when handling complaints
• Other entities within the Wildz Group where data is shared on a centralised basis, including for the group-wide loyalty programme

We require all third parties to respect the security of your data and to treat it in accordance with applicable law. We do not allow them to use your data for their own marketing purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Under our MGA licence and applicable AML regulations, we are typically required to retain transaction and identity records for a minimum of five years following the end of our relationship with you. After this period, your data will be securely deleted or anonymised.

Your Rights

As a user of our Spinz Casino platform, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request that we delete your data, subject to our legal obligations
• Right to restriction: You may ask us to limit how we process your data in certain circumstances
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where we rely on consent, you may withdraw it at any time

To exercise any of these rights, please contact our Data Protection Officer at dpo@spinz.com. If you have concerns about how we handle your data, you also have the right to lodge a complaint with the Malta Information and Data Protection Commissioner (IDPC) or your local supervisory authority.

Security of Your Data

We take the security of your personal information seriously. At Spinz Casino, we implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, disclosure, or destruction. These include SSL encryption, secure server infrastructure, and strict internal access controls. Our staff are trained in data protection and are bound by confidentiality obligations.

Responsible Gambling and Data

We use the information we hold about you to support our responsible gambling programme. This may include monitoring your play patterns, processing self-exclusion requests, and sharing information with national self-exclusion registers where required. Protecting vulnerable players is a core part of how we operate at Spinz Casino, and your data plays an important role in this effort.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you via email or through a notice on our platform. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to us through the following channels:

• General support: support@spinz.com
• Complaints: complaints@spinz.com
• Data Protection Officer: dpo@spinz.com
• ADR Provider: eCOGRA
• Registered address: Tower Business Centre, Level 3, Triq It-Torri, Birkirkara, BKR 4013, Malta

We are here to help and will respond to all data-related enquiries as promptly as possible, and in any case within the timeframes required by applicable law.